Events calendar

Impact and Influence
25th September

Presented by Judith Gilmore, this seminar is designed to help managers or partners to improve their skills at dealing with difficult situations.

The outline of the day is as follows:

Getting and Holding Attention: learn how to speak up and make sure you get your message across.
Gaining Respect from Others: first of all, treat yourself with respect.

Achieving Co-operation: being willing to listen to different opinions as well as to state your own.

Acting Confidently Even When You’re Intimidated: nobody wants to know you’re in agony!

Gaining Visibility in Meetings and Presentations: the most effective way to be noticed in your company!

Setting Limits and Saying No: recognise when you are about to go over the edge.

Giving Negative Feedback Constructively: techniques for dealing with staff and colleagues – how to concentrate on the behaviour, not the person.

Receiving Negative Feedback Without Losing Face: resisting the temptation to be defensive - learning to listen and evaluate.

Dealing with Anger in Others: let them have their say.

Keeping Control of Your Emotions - choose the correct behaviour - gaining credibility and respect from others.

Key benefits:

• You will understand how to communicate ideas quickly, concisely and powerfully.
• You will be able to persuade colleagues, customers and suppliers of the value of your project.
• You will enhance the quality of your personal management skills.
• Your performance in all aspects of day to day business will be improved.

Places are limited so in the first instance, so we must restrict firms to two delegates only. Additional spaces may be available at a later date.